Videos are not loading / playing / buffering

Step 1 -  Check Vimeo video status here - If the status is "operational", then the issue is from your internet connection.

Step 2 - Try any of the below tips and tricks to resolve your issue. 

If signing in from the APP:

✅  Log out completely; log back in. 

✅  Install any updates - both on the app and to your device's software (i.e iOS).  See articles below:

How to manually update apps on your Apple device - Apple Support (CA)

Update iOS on iPhone - Apple Support (CA)

(Android:  How to update the Play Store & apps on Android - Google Play Help

Check & update your Android version - Android Help (google.com))

✅  Turn off WiFi from your phone and try to access the videos using your phone data

✅  Try from a web browser (safari, chrome, etc) to check if the same issue is happening on the web.  Login on the web here:  Sign In | Birth Recovery Center

✅  Tried all the above and it's still not working?  Raise a ticket at the link below, to Mighty Networks (our app's tech support) and include screenshots, screen recording and as many details as possible.  Let them know what troubleshooting steps you have already taken.  

Submit a request – Mighty Networks Help Center

If signing in from a Web browser:

✅  Log out completely; log back in. 

✅  If you are on a web browser, refresh your browser and install any updates.  

✅  Clear browser history / web caches and log back in to your account

✅  Close excess browser tabs or applications

✅  Turn off WiFi from your phone and try to access the videos using your phone data

✅  Try from a different web browser (safari, chrome, etc)

✅  Try from a different device

✅  Tried all the above and it's still not working?  Raise a ticket at the link below, to Mighty Networks (our app's tech support) and include screenshots, screen recording and as many details as possible.  Let them know what troubleshooting steps you have already taken.  

Submit a request – Mighty Networks Help Center